Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Last updated March 30, 2017
What sort of information does CBD Medic collect from me?
When creating an account, we reserve the right to collect information based on your profession in order to provide access. Most often, this is in the form of a license number as proof of your professional status. When you order from us, we collect your name, address, business or practice name, e-mail address, phone number and credit card number (with expiration date). We also may gather information on a person who will receive any gift you send (e.g., the person’s name and address) and retain a record of your purchases. When you submit a question or comment to our site, we require an e-mail address to respond, and you also may provide us with various information to allow us to answer your question.
We also may receive some information about you from other sources and may add to your account information. For example, we may receive updated address information from a shipper, or information on your preferences from another website conducting a promotion or event with us. Like many websites, when using our site we may automatically track the following information: the URL you just came from, the URL you are going to, what browser you are using, the Internet Protocol (IP) address, and the browser’s software identification. This is common practice among Internet sites.
What are cookies and how does CBD Medic use them?
Who is collecting this information?
The information you provide about yourself on the cbd-medic.com domain is collected exclusively by CBD Medic.
How is CBD Medic using this information?
CBD Medic may aggregate user profile information to derive general demographic and statistical information about its customers and how the customers interact with cbd-medic.com. This information is anonymous and is used internally to improve our web site, service offerings, operations and customer service. CBD Medic may share this information with potential and current purchasers of CBD Medic’s services, but does not currently share aggregated demographic information with business partners. CBD Medic may further disclose this information to third party contractors retained by CBD Medic for purposes of analyzing such information for CBD Medic’s internal purposes. When you transact business on cbd-medic.com, your credit card information will be verified for payment purposes. CBD Medic will not share this information with any entity other than the issuing bank or credit card company. We may use your personal information to send you email communications. These emails may include news relating to our services, as well as relevant offers.
Does CBD Medic share this information with anyone?
Personal information is shared between CBD Medic and credit card and shipping companies for the purposes of payment and order delivery.
What are my choices regarding the collection, use and distribution of my personal info?
If at any time you change your mind about receiving email from us you may do so by sending your request to CBD Medic at firstname.lastname@example.org. You may also at any time change the email address at which you choose to receive CBD Medic news, updates and notifications, at any time opt out of these services.
What precautions does CBD Medic take to protect the loss or misuse of my personal info?
We will take every reasonable step to avoid the loss, alteration, or misuse of the information you provide us. All servers that house personally identifiable information are protected and kept in a secure and restricted environment. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences.
Partner Web Sites
cbd-medic.com may contain links to other web sites. CBD Medic is not responsible for the content or practices of any other web sites, or for the actions of the companies responsible for those web sites. Please review the privacy policies of those web sites before providing them with any personal information.
Questions or Comments
Terms of Service
Last updated March 30, 2017
IMPORTANT: PLEASE READ CAREFULLY BEFORE PROCEEDING. THESE TERMS OF SERVICE INCLUDE AN ARBITRATION PROVISION UNDER THE HEADING “ARBITRATION AND GOVERNING LAW.” If you have comments or questions about this web site, please send an email to email@example.com.
Acceptance of Terms:
All information contained on the CBD Medic Website, including information relating to pain relief, products and treatments, is for informational purposes only. This information is not meant to be a substitute for the advice provided by your own physician or other medical professionals, or any information contained on or in any product packaging or labels. You represent and warrant that you are at least 18 years of age or the age required or allowed under applicable law for making a legal and binding contract.
YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THE CBD Medic WEBSITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THE CBD Medic WEBSITE. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN, OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL BEFORE USING ANY PRODUCT DISCUSSED WITHIN THIS, OR ANY OTHER, WEBSITE.
PLEASE BE ADVISED THAT ALTHOUGH CBD Medic PRODUCTS ARE REGISTERED WITH THE US FOOD AND DRUG ADMINISTRATION (FDA), THEY MAY NOT HAVE BEEN EVALUATED BY THE FDA.
Limited to the United States:
The information on this CBD Medic Web site pertaining to CBD Medic’s products is intended for use only by customers, patients, and health care professionals in the United States. Other countries may have laws, regulatory requirements, and medical practices that differ from those in the United States and may require references to different or additional information. Because of these various laws, regulations, and medical practices, information designed to be used in one country may not be appropriate for use outside that country. Therefore, product information on this CBD Medic Website may not be appropriate for residents of countries other than the United States.
CBD Medic™ is a registered trademark of Abacus of Colorado, LLC. The leaf logo, Revolutionary Pain Relief™, and PRO SPORT™ are trademarks of Abacus of Colorado, LLC. Other CBD Medic brands sold on the CBD Medic Website are also protected under US trademark law. The aforementioned and other marks, logos, trade dress and the like indicated on or used on the CBD Medic Website are owned by or licensed to Abacus of Colorado, LLC. You may not use that aforementioned in any product or service that is not CBD Medic’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CBD Medic. You may not use any CBD Medic logos, label, or other proprietary graphic or trademark contained on the CBD Medic Website without the express written permission of Abacus of Colorado, LLC. Charlotte’s Web CBD Hemp Oil is used in all CBD Medic products under exclusive license with CW Botanicals; trademarks, logos, and the like belong to their respective owners.
License and Access to CBD Medic Website:
CBD Medic grants you a limited license to access and make personal use of the CBD Medic Website. You may not download (other than for page caching) or modify the CBD Medic Website, or any portion of it, except with the express written consent of CBD Medic. This limited license specifically excludes the following: (a) any resale or commercial use of the CBD Medic Website or its Content; (b) any collection and use of any product listings, descriptions, or prices; (c) any derivative use of the CBD Medic Website or the Content; (d) any downloading or copying of account information for the benefit of another merchant; or (e) any use of data mining, robots, or similar data gathering and extraction tools. The CBD Medic Website, or any portion thereof, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without the express written consent of CBD Medic. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of CBD Medic and our affiliates without the express written consent of CBD Medic. You may not use any meta tags or any other “hidden text” utilizing CBD Medic’s name or trademarks without the express written consent of CBD Medic. Any unauthorized use of the CBD Medic Website will result in immediate termination of this limited license granted by CBD Medic. You are granted a limited, revocable, temporary, and nonexclusive right to create a hyperlink to the home page of the CBD Medic Website so long as the link does not portray CBD Medic, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.
If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, informational, and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.
License and Access to CBD Medic Online Store:
CBD Medic grants you a limited license to access and make personal use of the CBD Medic Online Store. Access is restricted to healthcare professionals who intend to resell CBD Medic products, as determined and authorized by CBD Medic Access is granted on a permission basis at our sole discretion and may be suspended or revoked indefinitely for any reason. You do not have a right to access the Online Store, view any of its pages, or purchase and products without the express permission from CBD Medic. Access is granted only to users with active, verified accounts. Accounts will be verified by CBD Medic and may require additional information to be submitted for verification. The granting of access to the Online Store is not to be consideredto be permission of indefinite access. We also reserve the right to cancel, suspend, or postpone any orders made, without notice, for any reason.
By accessing the Online Store, you agree that all information provided about yourself, your profession, and your intent is accurate and truthful and is not a misrepresentation or falsehood.
Products purchased via the CBD Medic Online Store are not to be sold online, by you, without express written permission from Abacus of Colorado, LLC. Products purchased at wholesale costs are intended for personal use or resale by healthcare professionals in their practice or business. By purchasing products in the Online Store, you agree that you will not resell or list any CBD Medic products for sale via online marketplaces (including, but not limited to, Amazon.com or eBay.com or other, similar marketplaces) or for checkout via other online stores, whether owned by you or otherwise. You also agree that you will not repackage or relabel CBD Medic products for resale under a different name, nor will you modify CBD Medic packaging so as to misrepresent the Company or any of its affiliates. Products sold as samples are not to be resold. Nonadherence to any guidelines outlined in this section, or any violation of the Terms of Service may result in the suspension or revocation of account access, without warning or notice. Accessing the CBD Medic Online Store shall be considered an acceptance of the terms of Product Resale.
CBD Medic attempts to maintain the descriptions for all Products and Services as current and accurate as possible. CBD Medic does not warrant, however, that such descriptions or other content of the CBD Medic Website are or will be accurate, complete, current, reliable, or error-free.
You may submit product testimonials, comments, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable or injurious to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any other form of “spam.”
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Unless otherwise provided by CBD Medic, you grant CBD Medic and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, sell, create derivative works from, and display throughout the world in any media any such content submitted by you for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. You further grant CBD Medic and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify CBD Medic or its affiliates for all claims resulting from content you supply. CBD Medic has the right but not the obligation to monitor and edit or remove any activity or content. CBD Medic takes no responsibility and assumes no liability for any content posted by you or any third party.
Links to Third Party Websites:
The CBD Medic Website may contain links to other websites, directories, or services (“Linked Services”). These features are provided by CBD Medic only as a convenience. The Linked Services are not reviewed, controlled or examined by CBD Medic in any way and you acknowledge and agree that CBD Medic has no control over and is not responsible or liable for (i) the availability or accuracy of the Linked Services; (ii) the content, advertising, or products on or available from the Linked Services; or (iii) any damage arising from or occasioned by the creation or use of the Linked Services or the information or material accessed through the Linked Services. The inclusion of any link on the CBD Medic Website does not imply and should not be inferred as an endorsement of the Linked Services. You acknowledge that your use of the links and the Linked Services shall be at your own risk.
Warranties and Disclaimers:
THE CBD Medic WEBSITE IS PROVIDED BY CBD Medic ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, CBD Medic MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE CBD Medic Website OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR AVAILABLE ON OR THROUGH THE CBD Medic Website. YOU EXPRESSLY AGREE THAT YOUR USE OF THE CBD Medic Website IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CBD Medic EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.
EXCEPT AS MAY BE EXPRESSLY PROVIDED HEREIN, CBD Medic MAKES NO WARRANTY REGARDING ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED THROUGH THE CBD Medic Website, THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SUCH PRODUCT OR SERVICES, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE CBD Medic Website. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CBD Medic OR THROUGH THE CBD Medic WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. CBD Medic MAKES NO WARRANTY THAT THE CBD Medic Website WILL MEET YOUR REQUIREMENTS, THAT THE CBD Medic WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE CBD Medic WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
Limitation of Liability:
CBD Medic SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE CBD Medic WEBSITE OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DATA OR OTHER INTANGIBLES, EVEN IF CBD Medic HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Exclusions and Limitations:
YOUR RIGHTS MAY VARY DEPENDING UPON THE JURISDICTION IN WHICH YOU LIVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME OF THE EXCLUSIONS IN THE ABOVE SECTIONS MAY NOT APPLY TO YOU. TO THE EXTENT CBD Medic MAY NOT DISCLAIM ANY WARRANTY AS A MATTER OF LAW, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE THE MINIMUM PERMISSIBLE UNDER APPLICABLE LAW.
Arbitration and Governing Law:
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to CBD Medic at 184 Burnside Avenue, Woonsocket, Rhode Island 02895. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer Related Disputes. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $5,000 unless the arbitrator determines the claim is without merit. CBD Medic will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claim is frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the State of Rhode Island or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
CBD Medic Severability:
If the application of any provision hereof or any portion thereof to either you or CBD Medic, shall be held by a court of competent jurisdiction to be invalid, illegal or unenforceable, then (i) such provision shall be reformed without further action by either you or CBD Medic to the extent strictly necessary to render such provision valid and enforceable when applied to you, CBD Medic, or the particular facts or circumstances; and (ii) the validity and enforceability of such provision as applied to the other party or the particular facts or circumstances, and the validity and enforceability of all of the other provisions hereof, shall remain in full force and effect.
Neither you nor CBD Medic shall be deemed by any act, delay, or omission to have waived any of your/its respective rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and only to the extent specifically set forth in said writing. A waiver, failure or delay in exercising any right, power or privilege, or any single or partial exercise of any right, power or privilege, will not act to preclude any subsequent or further exercise of that or any other right, power or privilege.